In Search of Scalability

REMF is in the business of buying and managing commercial real estate. With a footprint across a half-dozen locations in multiple states, they needed a reliable, trusted technology partner who could grow alongside them.
“We started with a one-person tech consultancy as our support,” says their COO. “As we grew, we realized that simply wasn’t a sustainable model — if he was on-site with another client, we were stuck waiting.”

Being with C3 for five years, now I know that it wouldn’t matter if they were across the world.

REMF needed a scalable partnership. “We shopped around and spoke to a couple of potential partners, but it was the combination of the confidence we felt in the C3 team — plus their proximity to our office — that sealed the deal. However, being with C3 for five years, now I know that it wouldn’t matter if they were across the world.”

Going Remote

As luck would have it, REMF began working with C3 in October 2019, just a few short months before Covid hit.
“Everybody was going remote, and for us, it was a piece of cake. I was talking to tenants and business leaders left and right in the middle of Covid, and they were all complaining about their tech issues, their VPNs, etc. Meanwhile, our team was logging in the same way we did before we went remote.”
“I can’t even begin to guess the amount of time and money saved through that period, but it was tremendous. That trust and performance gave us the confidence to grow together.”

Fully Offsite IT

How could we possibly staff 24/7 IT services that will have the right people available to grab whenever we need it and build the infrastructure to support our needs?

Unlike other clients who employ a hybrid IT approach, C3 provides the totality of REMF’s technology support across all levels. “How could we possibly staff 24/7 IT services that will have the right people available to grab whenever we need it and build the infrastructure to support our needs?” mused the COO.
“As we’ve grown, we constantly need more server space, more email storage. With C3, it’s as simple as asking and them saying, ‘alright, it’s added.’ We’ve saved a lot of money, but even more than that, we know that when issues happen — after all, it’s technology, something’s gonna go wrong at some point — there’s a path to fixing it.”
“It’s also easier to keep things centralized and know that if something goes wrong, there’s just one number to call.”

Quality Custom Solutions

Sometimes the best solution is a custom solution. In the case of REMF, they were not ready to move ahead with hosted PBX. Instead, they requested the atypical approach of getting their  SIP-trunk service working behind SD-WAN, which is not a typical deployment model. However, C3’s engineers were able to configure a device to make it work.
“The service that we’ve received and the ability to troubleshoot issues even before they arise — that’s what we pay for and have come to expect. The system’s there when I’m home, when I’m on the road, when I’m at the office. We know that C3’s able to do what we need them to do so we can simply move onto what we really need to worry about for our business.”

Technology Plus Trust

The world has gotten a lot more creative about stealing information, and we need to continue to adapt. Organizations need a team that knows how to help them get through that. For us, that’s C3.

While REMF can cite a number of above-and-beyond moments of service, it’s C3’s ability to help them move forward that make us their perfect partner. “It’s about not only supplying a fix to technology issues, but also figuring out a solution so this doesn’t happen again”, says the COO.
“The world has gotten a lot more creative about stealing information, and we need to continue to adapt. Organizations need a team that knows how to help them get through that. For us, that’s C3.”